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Frequently Asked Questions

Please read our FAQ before sending us a message.

Q1: How can I get the optimal machine?

Fiber laser cutting machine can cut on all metal materials,however, we have to make sure what materials and the thickness that you need to cut, then we can confirm about the laser power we need to purchase. About all the cutting machine parts, the laser source is the most expensive and important part, so it requires us to choose a reliable brand.

 

ZQ Laser adopts imported laser source such as IPG, nLIGHT or GW brands, imported servo motors/drivers and cutting head. All the installation process is strictly designed and the workers are all experienced, making sure the machine is with high accuracy and long-time using.

 

Contact us for more machine configuration and info.

Q2: What's the machine warranty?

ZQ LASER offers 2 years warranty for machine including fiber laser source. Within warranty period, any part breaks, ZQ LASER will provide full responsibility of repairing or changing parts. Within or after warranty period, if any problem happens, ZQ LASER will get back to you with solutions in 2 working hours.

 

Contact us for more warranty info.

Q3: What's the payment method?

We accept T/T transfer, L/C, WestUnion or Trade Assurance.

Q4: What's the machine delivery time?

20 days upon receiving the advance, or contract signed, ZQ LASER will finish the machine production and send customer pictures/videos, and invite customers for on-site checking.

Q5: How about the shipping?

Standard ZQLASER cutting machine requires a 20GP or 40GP for shipping. Some custom-made machine will require 40FR to ship.

 

ZQLASER will be responsible for offering service of water-proof, rust-proof packaging, making sure the machine is totally brand new after customer receive it.

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    Address

    Office Add: Building 1, No. 2699 Kaituo Rd, Hi-Tech Zone, Jinan City, China

    Manufacturing Base: No. 18, Jiyang District, Jinan City, China

     

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    Tel/WhatsApp

    +86-0531-86132103

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